Wholesale FAQ – Honey Sweetie Acres
Welcome to Honey Sweetie Acres—where exceptional quality meets trusted craftsmanship.
We’re excited to have you as a business partner and proud supporter of our award-winning goat milk soap.
By choosing our brand, you’ve taken a smart and ethical step toward offering your customers premium, small-batch skincare. Our products are crafted with fresh, high-butterfat milk from Certified Humane® Nigerian Dwarf goats—ensuring both quality and integrity.
Moreover, we’re fully committed to helping your business thrive. Our goal is to provide products your customers will love, share, and keep coming back for.
Thank you for becoming part of the Honey Sweetie Acres family. We’re glad you’re here!
What is your Wholesale Order Minimum?
- Our website wholesale order minimum using the online portal is $200.00 per order.
- For telephone and email orders the minimum increases to $500 per order
- Private Label minimum is $1000. (See below)
- You can mix and match any soaps and lotions, no case pack minimums are required.
- Payment is due at the time the order is placed UNLESS you have been approved for Net 30 terms.
When will my order ship?
- Our wholesale portal shows real-time inventory, so please check product availability before adding items to your cart.
Most orders ship within 24–48 hours.
You’ll receive a confirmation email once your order ships.
Need tracking details? Just ask—we’re happy to provide them
Do you ship internationally?
- Currently, we only ship within the United States, including Hawaii and Alaska.
What payment options are available?
Credit card (3% processing fee)
Honey Sweetie Acres Pay – a no-fee payment option (registration required)
- For large or recurring orders, you may request 30-day net terms (subject to approval).
Do you offer private label products?
- Yes! Our Private Label Program has a $1,000 minimum purchase.
- If you want custom labeling for your brand:
- Submit print-ready artwork (preferably in vector format) for label printing and application.
- We do not provide custom packaging.
- If you prefer to use your own boxes or containers, we will ship cured soap to you for packaging at your location.
Where do you ship from?
Honey Sweetie Acres
220 West Main Street
Owensville, OH 45160
📞 513-735-4628using
Order Status
If you want to change or cancel an item, you need to contact us by email or phone. But we cannot guarantee we can do it, as the order may already have shipped.
Once your order is shipped you will receive a confirmation email that contains a tracking number. Â Use this number to track your shipment.
Please reference your tracking number (USPS, UPS or FEDEX). If your order shows ‘shipped’ or ‘in transit’ your package is still on its way. If the status says ‘delivered’ contact the carrier’s customer service for assistance. Once a package leaves our facility, it becomes the responsibility of the carrier and is literally out of our hands. If your order is truly lost, you can file a claim to recover the purchase value with the carrier.  If you want to replace the missing order, you will need to order it from us again.Â
While we make every effort to make sure your shipment is perfect, but we are human and mistakes can happen. Please contact our customer service number and will make arrangements to get your missing item to you immediately!Â
Pricing and Billing
You can create an account by exploring the user icon at the top right of the website. You will see two options a. Sign In b. Create an account. You need to choose Create an account option.
Login to your account, go to my account section and then account details. At this section, you can change your password.
Your reward points would be redeemed at the time of placing the order. On the cart page, you can enter the number of points to redeem and submit.
Click on WHOLESALE GOAT MILK SOAP link at the footer, then click on “Sign Up to be a Wholesaler using this link” Button. On that page click on “Create an account”.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Retail orders $65 or more that are delivered within the continental United States are shipped for free.
Sales tax is dependent upon State Nexus Rules which vary State by State. If you see tax has been charged on your order, we have had more than 200 transactions in your particular state and are legally required to collect and report tax.Â
Your credit card will be charged within 24 hours prior to the shipment of your item(s).
Credits usually take 7-10 business days from the time receive your returned item(s).
