How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

What is your return policy?

Original sales receipt must accompany returns.

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition”. Definition of new, unaltered and unused condition is:

  • without showing signs of wear or damage in any way
  • within 7 calendar days of the delivery date (after 7 days no returns are allowed)
  • must not be a special order or a custom order
  • unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item’s particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

2710 Spring Hill Road
Goshen, OH 45122
(513)456-6090

When will my order ship?

Please check the item availability before placing the item in your cart. Most of our items ship within 24-48 hours. You will receive a confirmation email. If sent priority mail, tracking information is available.

Do you ship to my country?

When placing your order you will be asked for your shipping information. If your country is not in the drop down menu of available countries, unfortunately we cannot ship to your country at this time.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we cannot process your order until we receive payment from you.

Order Status

Has my order shipped?

Please check the item availability before placing the item in your cart. Most of our items ship within 24-48 hours. You will receive a confirmation email. Once your order has shipped you will receive a confirmation email. The email will contain your tracking number so that you may track your shipment.

How do I change quantities or cancel an item in my order?

You can change your order by logging into your PayPal account. Please note that once an order has begun processing or has been shipped, the order is no longer able to be changed.

How do I track my order?

Once your order is shipped you will receive a confirmation email that contains a tracking number.  Use this number to track your shipment.

My order never arrived.

Please reference your tracking number. If your order shows ‘shipped’ or ‘in transit’ your package is still on its way. If the status says ‘delivered’ contact the carrier’s customer service for assistance.

An Item is missing from my shipment.

While we make every effort to make sure your shipment is perfect, mistakes can happen. Please contact our customer service number and will make arrangements to get your missing item to you right away.

Pricing and Billing

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.  Retail orders $50 or more are shipped for free.

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse.

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to the shipment of your item(s).

I have a question about my charges.

Contact us during normal business hours. We’re happy to help.

I need a copy of my receipt/invoice.

Contact us during normal business hours. We’re happy to help.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time receive your returned item(s).

Need more help?

Please visit our contact page and let us know how we can help you.